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- Microsoft Remote Desktop
Mar 11, 2020 Remote Desktop app for Mac with Wake on LAN Support: I currently use Microsoft Remote Desktop for Mac to remote control my Windows 10 Home PC from my iMac(Mojave OS). The only issue is that the Windows PC goes to sleep to save power, and I cannot easily wake it.
How to uninstall Microsoft Remote Desktop on Mac computer? If you encounter problem when trying to delete Microsoft Remote Desktop as well as its associated components, read through this removal tutorial and learn about how to perfectly remove any unwanted applications on your Mac.
Jan 13, 2016 Question: Q: Remote Desktop for Mac won't connect. I used to use the Remote Desktop Connection App but after the upgrade to Win10, I couldnt connect from my Mac. I installed Microsoft Remote Desktop and now I can connect to my Win 10 machine. For the Ubuntu servers I just use ssh of course, but for Windows Servers you need to use a Remote Desktop Connection client. At home I connect to the Azure cloud services on OS X using the 'Microsoft Remote Desktop Connection for Mac' RDC client.
Things you should know about Mac app removal:
Uninstalling applications in macOS/Mac OS X is quite different from that in Windows operating system. In normal cases Mac users just need to simply drag and drop the target app to the Trash and then empty the Trash to perform the standard uninstallation. Generally speaking, most Mac applications are separate bundles that contain the executable and any associated resources for the app, and therefore users can easily remove any unwanted software (if they are installed properly) from their Macs.
However, a fact is often neglected that, even the stand-alone software may might still leave its configuration and preferences files on multiple system directories after you carry out a basic uninstall. These vestiges can be very small in size, thus leaving them alone may not affect your Mac performance, yet they can also be a large chunks of useless files that occupy a large portion of your hard drive space. In the latter case it is quite necessary to clean out those junk files from your Mac for complete removal.
For some novice users, they may have no idea how to remove Microsoft Remote Desktop in a proper way. Even for the experienced users, they may also get lost when trying to uninstall a problematic, stubborn or even malicious application. In this post we will discuss the following questions: (1) What is the correct way to uninstall Microsoft Remote Desktop? (2) How to ensure all its accompanying components are removed safely? And (3) is there a shortcut for both Mac novices and experts to take to accomplish Microsoft Remote Desktop removal effortlessly?
Conventional Steps to Uninstall Microsoft Remote Desktop for Mac
Prior to the removal of Microsoft Remote Desktop, you should first log into your Mac with an administrator account, and turn Microsoft Remote Desktop off if it is running. To deactivate an app, right click its icon in the dock and select Quit option (or choose Microsoft Remote Desktop > Quit Microsoft Remote Desktop on the Menu bar).
Also, you can access the Activity Monitor (located in /Applications/Utilities/ folder), and see if there is any background process pertaining to the app. If Microsoft Remote Desktop cannot be quit normally, you can select the app in Activity Monitor, click the large red “Quit Process” button in the left corner and click Force Quit button in the pop-up dialog.
Option 1: Drag Microsoft Remote Desktop icon to the Trash
- Open up the Finder, click Applications on the left side, and then select Microsoft Remote Desktop.
- Drag Microsoft Remote Desktop to the Trash (or right click on it and then select Move to Trash option).
- Right click the Trash icon and select Empty Trash option to start the uninstall.
This drag-to-delete method works in all versions of Mac OS X. Most 3rd party apps can be smoothly uninstalled in that way, but you cannot delete built-in apps by doing this. Some apps installed using the Mac package installer will prompt you for a password when you try to move it to the Trash. In any case you cannot move Microsoft Remote Desktop to the Trash or empty the Trash, try holding the Option key as you choose Empty Trash from the Finder menu, or reboot your Mac and try it again later.
Warming: It is important to point out that, emptying the Trash will instantly wipe off Microsoft Remote Desktop as well as other files you’ve thrown into the Trash, and that this act is irrevocable, so make sure you haven’t mistakenly deleted anything before emptying the Trash. Any time you change your mind and wanna undo the deletion of apps or files, just right click the item in the Trash and select Put Back option.
Option 2: Delete Microsoft Remote Desktop in the Launchpad
- Open up Launchpad, and type Microsoft Remote Desktop in the search box on the top.
- Click and hold Microsoft Remote Desktop icon with your mouse button until it starts to wiggle. Then click the “X” that appears on the left upper corner of Microsoft Remote Desktop to perform the uninstall.
This tap-and-hold method is applicable for the apps installed through the App Store, and it requires OS X lion or later. Once you click the X icon, the uninstallation of Microsoft Remote Desktop will be handled immediately, and there is no need to empty the Trash afterwards. This way cannot uninstall built-in apps as well.
Option 3: Launch Microsoft Remote Desktop built-in uninstaller
It is worth mentioning that, some applications for Mac come with their own dedicated uninstallers, e.g. Adobe and Microsoft. Those apps will install additional software to provide extended functions, or place library files and associated application dependencies elsewhere in OS X. You can manually delete all the accompanying components as well, but it would be better to run the specialized uninstaller to fully remove the application alone with its bundled software or associated items.
- Locate the Microsoft Remote Desktop installation file and double click to open it up.
- Select the [uninstaller] in the package and double click to run it.
- Follow the onscreen prompts to complete the uninstalling process.
To uninstall the software and plugins that don’t show up in the Application folder or come with a uninstaller, you are supposed to go to their official websites and look for their own downloadable uninstallers or the uninstallation instructions provided there. As for some apps that are built in macOS, you can either run commands in the Terminal to delete it, or try the uninstall tool offered in the last section of this post.
Delete Microsoft Remote Desktop Library Files, Caches & Preferences
Most OS X application are self-contained packages that can be easily uninstalled by dragging them to the Trash, but there are exceptions too. Some of you may wonder if the classic methods mentioned above help remove the associated files or folders created by Microsoft Remote Desktop. Well, even though completely uninstalling apps on OS X is much more simple than that on Windows, you may need to check if there are support and preference files left on your hard drive after Microsoft Remote Desktop has been deleted. Microsoft Remote Desktop vestiges may not do much harm to your system but do take up a certain disk space. Therefore, if you are not gonna use Microsoft Remote Desktop any more, these remnants can be deleted permanently.
There are tow locations where apps store their preferences and supporting files, and both are named Library. Apart from these files, Microsoft Remote Desktop may also scatter its components like login items, startup daemons/agents, or kernel extensions around the system.
To remove all the traces of Microsoft Remote Desktop from your Mac, do the following steps:
Part 1. Top Level Library on Hard Disk: /Library
- Open the Finder, click on the Go from the Menu Bar, and select Go to Folder.
- Type the path of the top level Library on hard disk: /Library, and hit Enter key.
- Search for the items with the name of Microsoft Remote Desktop in the following locations:
- /Library
- /Library/Caches
- /Library/Preferences
- /Library/Application Support
- /Library/LaunchAgents
- /Library/LaunchDaemons
- /Library/PreferencePanes
- /Library/StartupItems
- Right click the matched files or folders, and select Move to Trash option.
Part 2. User Library inside Home Folder(~/Library)
- Head to Go > Go to Folder, type ~Library in the box and hit Enter key.
- Identify and delete the similar named files or folders in the same set of folders:
- ~/Library
- ~/Library/Caches
- ~/Library/Preferences
- ~/Library/Application Support
- ~/Library/LaunchAgents
- ~/Library/LaunchDaemons
- ~/Library/PreferencePanes
- ~/Library/StartupItems
- Empty the Trash to delete Microsoft Remote Desktop leftovers permanently.
Application components may appear in a wide range of locations, including but not limited to the aforementioned file paths. For instance, some antivirus and security software will install additional kernel extensions which are by default located in /System/Library/Extensions. For the leftovers that are not obvious to identify, you might do a Google search for the app components, and perform the removal carefully.
Manually deleting Microsoft Remote Desktop leftovers can be a laborious task for inexperienced Mac users. If you are still not sure how to delete app remnants entirely, or you would like to save time in removing Microsoft Remote Desktop alone with all its remnants, well, utilizing a professional removal tool is a better option for you, compared with the manual removal.
Effective Solution to Thoroughly Remove Microsoft Remote Desktop
Look for an all-in-one solution to handling any application removal on your Mac? You might need the help of a specialized and advanced Mac uninstaller, which will spare you from the tedious searching for app vestiges. A outstanding uninstaller should be featured by intuitive interface, easy operation, powerful performance, and satisfactory effects. Now you can get all of these features in Osx Uninstaller.
Utilizing Osx Uninstaller can be the most effective way to remove any corrupted, stubborn and malicious application for your Mac. It will scan your whole system for every piece of target application and then remove them in one click, thus to finally free up your Mac hard disk space. Continue reading to know more about this tool.
Q1: How to remove Microsoft Remote Desktop by using Osx Uninstaller?
Step 1. Launch Osx Uninstaller in the Launchpad after quiting Microsoft Remote Desktop in the Dock.Step 2. Select Microsoft Remote Desktop on the interface and click Run Analysis button to scan Microsoft Remote Desktop.Step 3. Click Complete Uninstall in Step 2, and click Yes to confirm removal.After you click Yes in the dialog, the uninstall process will be activated immediately, and you will be informed that Microsoft Remote Desktop has been successfully removed. The whole process is quite straightforward (3 steps: launch - select - remove), and it may take only a few seconds to complete. Fast and simple, right? Just give it a try now!
Q2: Why is it better to apply Osx Uninstaller?
A clean uninstall of unwanted application is what most computer users desire for, but manually hunting down app stuffs is never an easy job to do. Once you start to use Osx Unisntaller, there is no need to manually locate app files left behind any more. You will save the trouble of crawling over the system looking for ambiguous remnants, and you don’t have to deal with various uninstall problems that may occur.
Osx Uninstaller, an high-efficient uninstall utility designed for Mac, helps remove not only the built-in applications but also the software and plugins that don’t appear in the Application folder. You can download this removal tool for free and try it out first. If you think it meets your demand, you can pay for the full version.
Summary: This guide offers several approaches to uninstall Microsoft Remote Desktop on Mac. The manual ways require more time and skills to ensure a clean, complete uninstallation, while the automated uninstaller could handle any app removal smoothly and swiftly.
Remote Desktop Microsoft For Mac
Mac Tips & Tricks: How to Manage Startup Items?
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Applies to: Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2
Now that you've set up the Remote Desktop client on your device (Android, Mac, iOS, or Windows), you may have questions. Here are answers to the most commonly asked questions about the Remote Desktop clients.
The majority of these questions apply to all of the clients, but there are a few client specific items.
If you have additional questions that you'd like us to answer, leave them as feedback on this article.
Setting up
Which PCs can I connect to?
Check out the supported configuration article for information about what PCs you can connect to.
How do I set up a PC for Remote Desktop?
I have my device set up, but I don't think the PC's ready. Help?
First, have you seen the Remote Desktop Setup Wizard? It walks you through getting your PC ready for remote access. Download and run that tool on your PC to get everything set.
Otherwise, if you prefer to do things manually, read on.
For Windows 10, do the following:
- On the device you want to connect to, open Settings.
- Select System and then Remote Desktop.
- Use the slider to enable Remote Desktop.
- In general, it's best to keep the PC awake and discoverable to facilitate connections. Click Show settings to go to the power settings for your PC, where you can change this setting.NoteYou can't connect to a PC that's asleep or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never. (Hibernation isn't available on all PCs.)
Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients.
You can grant permission for specific users to access this PC - to do that, click Select users that can remotely access this PC.Members of the Administrators group automatically have access.
For Windows 8.1, follow the instructions to allow remote connections in Connect to another desktop using Remote Desktop Connections.
Connection, gateway, and networks
Why can't I connect using Remote Desktop?
Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don't work, you can find more help on the Microsoft Community website.
- The remote PC can't be found. Make sure you have the right PC name, and then check to see if you entered that name correctly. If you still can't connect, try using the IP address of the remote PC instead of the PC name.
- There's a problem with the network. Make sure you have internet connection.
- The Remote Desktop port might be blocked by a firewall. If you're using Windows Firewall, follow these steps:
- Open Windows Firewall.
- Click Allow an app or feature through Windows Firewall.
- Click Change settings. You might be asked for an admin password or to confirm your choice.
- Under Allowed apps and features, select Remote Desktop, and then tap or click OK.If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open.
- Remote connections might not be set up on the remote PC. To fix this, scroll back up to How do I set up a PC for Remote Desktop? question in this topic.
- The remote PC might only allow PCs to connect that have Network Level Authentication set up.
- The remote PC might be turned off. You can't connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.).
Why can't I find or connect to my PC?
![Microsoft remote desktop mac app Microsoft remote desktop mac app](/uploads/1/2/5/6/125692380/130209302.png)
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- Is the PC on and awake?
- Did you enter the right name or IP address?ImportantUsing the PC name requires your network to resolve the name correctly through DNS. In many home networks, you have to use the IP address instead of the host name to connect.
- Is the PC on a different network? Did you configure the PC to let outside connections through? Check out Allow access to your PC from outside your network for help.
- Are you connecting to a supported Windows version?NoteWindows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software.
Why can't I sign in to a remote PC?
If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Ask your system admin to do this for you.
Which connection methods are supported for company networks?
If you want to access your office desktop from outside your company network, your company must provide you with a means of remote access. The RD Client currently supports the following:
- Terminal Server Gateway or Remote Desktop Gateway
- Remote Desktop Web Access
- VPN (through iOS built-in VPN options)
VPN doesn't work
VPN issues can have several causes. The first step is to verify that the VPN works on the same network as your PC or Mac computer. If you can't test with a PC or Mac, you can try to access a company intranet web page with your device's browser.
Other things to check:
- The 3G network blocks or corrupts VPN. There are several 3G providers in the world who seem to block or corrupt 3G traffic. Verify VPN connectivity works correctly for over a minute.
- L2TP or PPTP VPNs. If you are using L2TP or PPTP in your VPN, please set Send All Traffic to ON in the VPN configuration.
- VPN is misconfigured. A misconfigured VPN server can be the reason why the VPN connections never worked or stopped working after some time. Ensure testing with the iOS device's web browser or a PC or Mac on the same network if this happens.
How can I test if VPN is working properly?
Verify that VPN is enabled on your device. You can test your VPN connection by going to a webpage on your internal network or using a web service which is only available via the VPN.
How do I configure L2TP or PPTP VPN connections?
If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration.
Web client
Which browsers can I use?
The web client supports Microsoft Edge, Internet Explorer 11, Mozilla Firefox (v55.0 and later), Safari, and Google Chrome.
What PCs can I use to access the web client?
The web client supports Windows, macOS, Linux, and ChromeOS. Mobile devices are not supported at this time.
Can I use the web client in a Remote Desktop deployment without a gateway?
No. The client requires a Remote Desktop Gateway to connect. Don't know what that means? Ask your admin about it.
Does the Remote Desktop web client replace the Remote Desktop Web Access page?
No. The Remote Desktop web client is hosted at a different URL than the Remote Desktop Web Access page. You can use either the web client or the Web Access page to view the remote resources in a browser.
Can I embed the web client in another web page?
This feature is not supported at the moment.
Monitors, audio, and mouse
How do I use all of my monitors?
To use two or more screens, do the following:
- Right-click the remote desktop that you want to enable multiple screens for, and then click Edit.
- Enable Use all monitors and Full screen.
Is bi-directional sound supported?
Bi-directional sound can be configured in the Windows client on a per-connection basis. The relevant settings can be accessed in the Remote audio section of the Local Resources options tab.
What can I do if the sound won't play?
Sign out of the session (don't just disconnect, sign all the way out), and then sign in again.
Mac client - hardware questions
Is retina resolution supported?
Yes, the remote desktop client supports retina resolution.
How do I enable secondary right-click?
In order to make use of the right-click inside an open session you have three options:
- Standard PC two button USB mouse
- Apple Magic Mouse: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.
- Apple Magic Trackpad or MacBook Trackpad: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.
Is AirPrint supported?
No, the Remote Desktop client doesn't support AirPrint. (This is true for both Mac and iOS clients.)
Why do incorrect characters appear in the session?
If you are using an international keyboard, you might see an issue where the characters that appear in the session do match the characters you typed on the Mac keyboard.
This can occur in the following scenarios:
- You are using a keyboard that the remote session does not recognize. When Remote Desktop doesn't recognize the keyboard, it defaults to the language last used with the remote PC.
- You are connecting to a previously disconnected session on a remote PC and that remote PC uses a different keyboard language than the language you are currently trying to use.
You can fix this issue by manually setting the keyboard language for the remote session. See the steps in the next section.
How do language settings affect keyboards in a remote session?
There are many types of Mac keyboard layouts. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into. The remote session maps your keyboard to the best matching keyboard language available on the remote PC.
If your Mac keyboard layout is set to the PC version of the language keyboard (for example, French – PC) all your keys should be mapped correctly and your keyboard should just work.
If your Mac keyboard layout is set to the Mac version of a keyboard (for example, French) the remote session will map you to the PC version of the French language. Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.
If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.
If your keyboard layout is set to a layout the remote session cannot match at all, your remote session will default to give you the language you last used with that PC. In this case, or in cases where you need to change the language of your remote session to match your Mac keyboard, you can manually set the keyboard language in the remote session to the language that is the closest match to the one you wish to use as follows.
Use the following instructions to change the keyboard layout inside the remote desktop session:
On Windows 10 or Windows 8:
- From inside the remote session, open Region and Language. Click Start > Settings > Time and Language. Open Region and Language.
- Add the language you want to use. Then close the Region and Language window.
- Now, in the remote session, you'll see the ability to switch between languages. (In the right side of the remote session, near the clock.) Click the language you want to switch to (such as Eng).
You might need to close and restart the application you are currently using for the keyboard changes to take effect.
Specific errors
Why do I get an 'Insufficient privileges' error?
You are not allowed to access the session you want to connect to. The most likely cause is that you are trying to connect to an admin session. Only administrators are allowed to connect to the console. Verify that the console switch is off in the advanced settings of the remote desktop. If this is not the source of the problem, please contact your system administrator for further assistance.
Why does the client say that there is no CAL?
When a remote desktop client connects to a Remote Desktop server, the server issues a Remote Desktop Services Client Access License (RDS CAL) stored by the client. Whenever the client connects again it will use its RDS CAL and the server will not issue another license. The server will issue another license if the RDS CAL on the device is missing or corrupt. When the maximum number of licensed devices is reached the server will not issue new RDS CALs. Contact your network administrator for assistance.
Why did I get an 'Access Denied' error?
The 'Access Denied' error is a generated by the Remote Desktop Gateway and the result of incorrect credentials during the connection attempt. Verify your username and password. If the connection worked before and the error occurred recently, you possibly changed your Windows user account password and haven't updated it yet in the remote desktop settings.
What does 'RPC Error 23014' or 'Error 0x59e6' mean?
In case of an RPC error 23014 or Error 0x59E6 try again after waiting a few minutes, the RD Gateway server has reached the maximum number of active connections. Depending on the Windows version running on the RD Gateway the maximum number of connections differs: The Windows Server 2008 R2 Standard implementation limits the number of connections to 250. The Windows Server 2008 R2 Foundation implementation limits the number of connections to 50. All other Windows implementations allow an unlimited number of connections.
What does the 'Failed to parse NTLM challenge' error mean?
This error is caused by a misconfiguration on the remote PC. Make sure the RDP security level setting on the remote PC is set to 'Client Compatible.' (Talk to your system admin if you need help doing this.)
What does 'TS_RAP You are not allowed to connect to the given host' mean?
This error happens when a Resource Authorization Policy on the gateway server stops your user name from connecting to the remote PC. This can happen in the following instances:
- The remote PC name is the same as the name of the gateway. Then, when you try to connect to the remote PC, the connection goes to the gateway instead, which you probably don't have permission to access. If you need to connect to the gateway, do not use the external gateway name as PC name. Instead use 'localhost' or the IP address (127.0.0.1), or the internal server name.
- Your user account isn't a member of the user group for remote access.